FLOURISH has partnered with Legal Services of Eastern Missouri, St. Louis Children’s Hospital, Integrated Health Network, SSM Health Cardinal Glennon, Mercy Hospital and other community partners to collect data about issues related to Medicaid-provided transportation. FLOURISH hopes to collect 1,000 responses from April to June from its partners.
Medicaid provides patients transportation to appointments with a health care provider or for a health care service, which is covered by MO HealthNet or MO HealthNet Managed Care.
Do you have a patient with a complaint about their non-emergency medical transportation? Let us know.
- Ask patients about their experience with non-emergency medical transportation (their ride to the office).
- Fill out a survey for them online or on paper.
Paper surveys can be submitted to Legal Services of Eastern Missouri:
By Email: ajschneider@lsem.org
By Fax: (314) 534-1028
By Mail: 4232 Forest Park Avenue, St. Louis, MO 63108
Frequently Asked Questions
What is the purpose of the transportation survey?
- To collect data to improve the quality of non-emergency medical transportation.
- To inform decision-makers about the barriers patients are experiencing with regard to non-emergency medical transportation.
- To better understand the patient experience with non-emergency medical transportation.
Who should fill out the survey?
- Community health workers
- Patient navigators
- Front desk or intake personnel
- Providers assisting Medicaid patients
What rights do patients have?
- Patients have the right to be treated with respect and dignity.
- Patients have the right to privacy.
- Patients have the right to exercise their rights without being worried about the way the transportation provider will treat them.
- Patients can file a grievance with the transportation provider by calling 1-866-269-5944 or writing to: LogistiCare, 1807 Park 270 Drive, Suite 518, St. Louis, MO 63146.
- If patients have a managed care health plan, they may also call their plan to file a complaint.
Is there anyone that can assist patients if they want to file a formal complaint?
Legal Services of Eastern Missouri is available to assist patients who want to file a more formal complaint. Please contact Attorney Amanda J. Schneider by phone at (314) 256-8768, by email at ajschneider@lsem.org or by fax at (314) 534-1028.
